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SPOC
A point of contact (POC, also single point of contact or SPOC) is more...

Incident Mgmt.
Incident Management (IcM) is an IT Service Management (ITSM) process area more...

Problem Mgmt.
No entries in english language more...

Change Mgmt.
Change Management is an IT Service Management discipline. The objective of Change Management in this more...
Profile
Skills and qualifications

Language Skills
  • German (Native)
  • English (fluent)
  • Spanish (fluent)
  • French (Conversation)
Computer
  • Computer building
  • Computer tune up
  • Computer Repair
Operation System
  • Windows
MS Applications
  • MS Excel
  • MS Word
  • MS Powerpoint
  • MS Access
  • MS Outlook
  • MS Project
  • MS Visio
  • MS Visual Studio
Relational Databases
  • DB2
  • MSSQL
  • MS Access
  • MySQL
  • SQLite
Graphic editing
  • Photoshop
  • Paint Shop Pro
  • Bryce
  • 3D Max
Website development
  • HTML
  • DHTML
  • Java Script
  • PHP
  • MySQL
  • CSS
IT Consulting
  • Onsite analysis
  • deployment of concepts
  • Implementation of IT Services
  • Google Adwords Campaigns
  • Website optimization
IT Project/Service Management
  • Outsourcing
  • onsite analysis
  • deployment of concepts
  • Incident Management
  • Problem Management
  • Change management
  • Configuration Management
  • Release Management
ITIL Certified
  • IT Service Delivery
  • IT Service Support
Service Desk
A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined more...

Configuration Item
The term configuration item or CI refers to the fundamental structural unit of a configuration management more...

RFC
Changes in the IT infrastructure may arise reactively in response to problems or more...

CAB
While change management makes the process happen, the decision authority is the Change Advisory Board (CAB) more...
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