A point of contact (POC, also single point of contact or SPOC) is more...

Incident Management (IcM) is an IT Service Management (ITSM) process area more...

No entries in english language more...

Change Management is an IT Service Management discipline. The objective of Change Management in this more...

A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined more...

The term configuration item or CI refers to the fundamental structural unit of a configuration management more...

Changes in the IT infrastructure may arise reactively in response to problems or more...

While change management makes the process happen, the decision authority is the Change Advisory Board (CAB) more...