IT Consulting & Service - FreePDF Converter

Service Desk

A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined more...

Configuration Item

The term configuration item or CI refers to the fundamental structural unit of a configuration management more...

RFC

Changes in the IT infrastructure may arise reactively in response to problems or more...

CAB

While change management makes the process happen, the decision authority is the Change Advisory Board (CAB) more...

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Thanks to Stefan Heinz

SPOC

A point of contact (POC, also single point of contact or SPOC) is more...

Incident Mgmt.

Incident Management (IcM) is an IT Service Management (ITSM) process area more...

Problem Mgmt.

No entries in english language more...

Change Mgmt.

Change Management is an IT Service Management discipline. The objective of Change Management in this more...